Yes, you can cancel your order before it is dispatched. Contact us immediately at +91-8003467285 or WhatsApp. Once the order is dispatched (especially cold-chain medicines like Tirzepatide), cancellation is not possible due to temperature-sensitive handling requirements. Full refund is provided for orders cancelled before dispatch.

Due to pharmaceutical safety regulations under the Drugs and Cosmetics Act, 1940, medicines cannot be returned once delivered unless they are: (1) Damaged during transit, (2) Expired or near-expiry at delivery, (3) Wrong product delivered, or (4) Defective/tampered packaging. This policy exists to ensure patient safety and prevent contamination.

Once your refund is approved: UPI/Wallet refunds are processed within 24-48 hours, Credit/Debit card refunds take 5-7 business days, Net Banking refunds take 5-7 business days, and COD refunds via bank transfer take 7-10 business days. You will receive SMS and email confirmation once the refund is initiated.

If your cold-chain medicine arrives damaged, with broken cold-chain, or with compromised packaging: Do NOT use the product. Take photos/videos of the packaging and product immediately. Contact us within 24 hours at +91-8003467285 or care@powernosh.com. We will arrange free replacement or full refund after verification. Keep the product in refrigerator until our team advises.

Unfortunately, we cannot provide refunds if your doctor changes your prescription after you've placed the order. Once a medicine has been delivered, it cannot be restocked for safety reasons. We recommend ordering only after confirming your treatment plan with your doctor, or ordering smaller quantities initially.

For cold-chain products (Tirzepatide): Refusing delivery is strongly discouraged as the product cannot be returned to stock safely. No refund will be provided for refused cold-chain deliveries. For non-cold-chain items: Refund may be processed minus shipping charges (both ways) after the product returns to our warehouse in original condition.

For COD order refunds, please share the following details via WhatsApp or email: (1) Bank Account Number, (2) IFSC Code, (3) Account Holder Name (must match the order name), (4) Bank Name & Branch. Refund will be processed via NEFT/IMPS within 7-10 business days after verification. We do not process cash refunds.

If you've already submitted a GST invoice to your insurance company for reimbursement and later receive a refund, you must inform your insurer. We will issue a Credit Note for your records. Using the original invoice for claims after receiving a refund may be considered insurance fraud. Please coordinate with your insurance provider accordingly.

If your refund hasn't arrived within the mentioned timeline, please: (1) Check your bank/payment app for the credit, (2) Contact your bank to verify no pending transactions, (3) Reach out to us at +91-8003467285 with your Order ID and refund reference number. We'll trace the transaction and resolve within 24-48 hours. In rare cases, bank processing delays may extend the timeline by 2-3 days.

Unfortunately, medicine exchanges are not possible once delivered, even for different strengths or dosages. This is due to pharmaceutical safety regulations — we cannot verify that the returned product was stored correctly. If your doctor recommends a different dose, you'll need to place a new order. We recommend confirming your dosage with your doctor before ordering.