🔐 Your Privacy Matters

Privacy Policy 🛡️

At PowerNosh, we take your privacy seriously. This policy explains how we collect, use, and protect your personal and medical information.

📅 Last Updated: December 1, 2024 | Effective: January 1, 2023

🔑 Key Privacy Points at a Glance

🔒

256-bit SSL

All data encrypted in transit and at rest

🚫

No Data Selling

We never sell your personal information

🩺

Medical Privacy

Prescription data strictly confidential

✅

Your Control

Access, correct, or delete your data anytime

1

Introduction

Welcome to PowerNosh ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website powernosh.com or use our services.

By using our platform, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

🏛️ Legal Framework

This policy is governed by the Information Technology Act, 2000, IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable Indian data protection laws. We also align with GDPR principles for international best practices.

2

Data We Collect

We collect information in the following categories:

2.1 Information You Provide Directly

Data Type Examples Purpose
Personal Identity Full name, date of birth, gender Account creation, prescription verification
Contact Information Email, phone number, address Communication, delivery, support
Medical Information Prescriptions, doctor details, health conditions Order fulfillment, drug interaction checks
Payment Information Card details (via secure gateway), UPI ID, billing address Payment processing

2.2 Information Collected Automatically

  • 📱 Device Information: Device type, operating system, browser type, screen resolution
  • 🌐 Network Information: IP address, internet service provider, approximate location
  • 📊 Usage Data: Pages visited, time spent, click patterns, search queries
  • 🍪 Cookies & Identifiers: Session cookies, persistent cookies, local storage data

2.3 Information from Third Parties

  • 💳 Payment Processors: Transaction status, payment confirmation
  • 🚚 Shipping Partners: Delivery status, address verification
3

How We Use Your Data

We use your information for the following purposes:

🛒

Order Fulfillment

  • Process and deliver orders
  • Verify prescriptions
  • Send order confirmations
  • Provide tracking updates
🩺

Healthcare Safety

  • Verify prescription validity
  • Check drug interactions
  • Ensure dosage appropriateness
  • Contact prescribing doctor if needed
📞

Communication

  • Respond to inquiries
  • Send service notifications
  • Promotional updates (with consent)
  • Important safety alerts
📈

Service Improvement

  • Analyze usage patterns
  • Improve website functionality
  • Develop new features
  • Personalize experience

✅ Legal Basis for Processing

We process your data based on: (a) your consent, (b) contractual necessity to fulfill orders, (c) legal obligations under Indian pharmaceutical laws, and (d) legitimate business interests balanced with your privacy rights.

4

Data Sharing & Disclosure

🚫 We Do NOT Sell Your Data

PowerNosh does not sell, rent, or trade your personal information to third parties for their marketing purposes. Ever.

We may share your information with:

4.1 Service Providers

Provider Type Data Shared Purpose
Payment Gateways Payment details (encrypted) Process transactions securely
Shipping Partners Name, address, phone Deliver orders
Cloud Providers Encrypted data storage Secure data hosting
Analytics Services Anonymized usage data Improve services

4.2 Legal Requirements

We may disclose information when required by law:

  • Court orders or legal processes
  • Government/regulatory requests
  • Protect our legal rights
  • Prevent fraud or illegal activities
  • Drug regulatory compliance
5

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

✓ Essential Cookies

Required for basic functionality

  • Session management
  • Shopping cart
  • Security features

📊 Analytics Cookies

Help us understand usage

  • Page views & navigation
  • User behavior patterns
  • Performance metrics

⚙️ Functional Cookies

Remember your preferences

  • Language settings
  • Login status
  • Personalization

📢 Marketing Cookies

Optional, with your consent

  • Relevant advertisements
  • Campaign effectiveness
  • Retargeting

🍪 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality. To opt-out of analytics, visit the "Cookie Settings" in our footer or use browser extensions like Google Analytics Opt-out.

6

Data Security

We implement comprehensive security measures to protect your data:

🔐

Encryption

256-bit SSL/TLS encryption for all data in transit. AES-256 encryption for data at rest.

🛡️

Access Control

Role-based access. Only authorized staff can access medical data. Regular access audits.

🔍

Monitoring

24/7 security monitoring. Intrusion detection systems. Regular vulnerability assessments.

Additional Security Measures:

  • ✓ PCI-DSS Compliance: Payment processing meets Payment Card Industry standards
  • ✓ Secure Servers: Data hosted on ISO 27001 certified infrastructure
  • ✓ Employee Training: Regular security and privacy awareness training
  • ✓ Incident Response: Documented breach notification procedures

🔔 Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours via email and/or SMS, as required by law.

7

Data Retention

We retain your data only as long as necessary:

Data Category Retention Period Reason
Account Information Until account deletion + 3 years Legal compliance, dispute resolution
Prescription Records Minimum 3 years Indian pharmacy regulations
Transaction Data 7 years Tax and accounting requirements
Communication Records 2 years Customer service quality
Analytics Data 26 months (anonymized) Service improvement
8

Your Privacy Rights

You have the following rights regarding your personal data:

👁️

Right to Access

Request a copy of all personal data we hold about you. We'll respond within 30 days.

✏️

Right to Correction

Request correction of inaccurate or incomplete personal information.

🗑️

Right to Deletion

Request deletion of your data (subject to legal retention requirements).

📤

Right to Portability

Receive your data in a portable, machine-readable format.

🚫

Right to Object

Object to processing for marketing or legitimate interest purposes.

⏸️

Right to Restrict

Request temporary restriction of data processing in certain circumstances.

📧 How to Exercise Your Rights

To exercise any of these rights, contact us at:

We will respond to your request within 30 days. Identity verification may be required.

9

Children's Privacy

PowerNosh services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

If you are a parent/guardian and believe your child has provided us personal information, please contact us immediately at privacy@powernosh.com. We will take steps to delete such information from our systems.

10

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.

  • Minor Changes: Posted on this page with updated "Last Modified" date
  • Material Changes: Notified via email and/or prominent website notice at least 30 days before changes take effect

Continued use of our services after changes become effective constitutes acceptance of the updated policy.

11

Contact Us

For privacy-related questions, concerns, or requests:

👤 Privacy Officer

Name: PowerNosh Privacy Team

Email: privacy@powernosh.com

Phone: +91-8003467285

⚖️ Grievance Officer

Name: [Grievance Officer Name]

Email: grievance@powernosh.com

Response Time: Within 30 days

Privacy Policy FAQs ❓

Have Privacy Questions? 🔒

Our privacy team is here to help with any concerns about your data.

✉️ privacy@powernosh.com 📞 +91-8003467285